Administrative Management

Description

This Administrative Management training course teaches you how to run efficient, professional office operations through strong organizational, communication, and leadership skills. You will master office workflows, business communication, time management, Microsoft Office, records management, customer service, and team coordination — preparing you for in-demand roles as an administrative officer, office manager, executive assistant, or operations professional in Nigeria and globally.

Course Content

Module 1: Foundations of Administration

The role of an administrator
Key responsibilities and competencies
Professional conduct and ethics
Building a career in administration

Module 2: Office Organization and Operations

Designing efficient office workflows
Records management and filing systems
Office supplies and resource management
Workplace health, safety and compliance

Module 3: Business Communication

Professional written communication
Verbal and interpersonal communication
Email etiquette and business correspondence
Handling difficult conversations

Module 4: Time Management and Scheduling

Prioritization techniques
Calendar and meeting management
Managing executives' diaries
Delegation and follow-up

Module 5: Microsoft Office for Admins

Advanced Word for professional documents
Excel for tracking and reporting
PowerPoint for presentations
Outlook and calendar management

Module 6: Records and Reporting

Document creation and formatting
Minutes of meetings
Report writing fundamentals
Confidentiality and data protection

Module 7: Customer Service

Handling clients and visitors professionally
Telephone and front-desk etiquette
Managing complaints and escalations
Building professional relationships

Module 8: Leadership and Coordination

Leading administrative teams
Coordinating small projects and events
Conflict resolution
Capstone: real-world admin scenario

Duration: 6 – 8 weeks

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