Amadeus GDS

Description

This Amadeus GDS training course teaches you how to operate the world’s leading Global Distribution System used by airlines, travel agencies, hotels, and tour operators for bookings, reservations, and ticketing. You will master encoding and decoding, PNR creation, fare quoting, ticketing, hotel and car reservations, and real-world travel agency workflows — preparing you for in-demand roles in Nigeria’s travel and tourism industry and globally.

Course Content

Module 1: Introduction to Amadeus GDS

Overview of Global Distribution Systems
History and role of Amadeus
Logging in and navigating the interface
Command-based vs graphical entry

Module 2: Encoding and Decoding

Airlines, airports and city codes
Country and currency codes
Help system and reference commands
Timetables and minimum connection times

Module 3: Availability and Schedules

Checking flight availability
Reading availability screens
Schedule display and timetable commands
Direct access to airline inventories

Module 4: PNR Creation and Selling

Selling air segments from availability
Building a Passenger Name Record (PNR)
Mandatory PNR elements
Special service requests and remarks

Module 5: Fares, Pricing and Ticketing

Displaying and interpreting fare quotes
Informative pricing and fare rules
Ticketing time limits
Issuing electronic tickets

Module 6: PNR Modifications and Queues

Modifying and cancelling PNRs
Splitting and dividing bookings
Working with queues
Retrieving past bookings

Module 7: Hotels, Cars and Ancillaries

Booking hotel accommodations
Car rental reservations
Adding ancillary services
Cross-selling travel products

Module 8: Reports, Refunds and Career

Generating sales reports
Refunds, voids and exchanges
Real-world booking scenarios
Career paths and Amadeus certification

Duration: 6 – 8 weeks

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